I would rate Waterlogic at 0 or less. I would strongly encourage a potential customer to shy away from this company. It is next to impossible to get through to them over the phone (more often than not your call will be disconnected) and if you are lucky enough to get through to them all they will do is take your phone number to which you will not receive a return phone call. They will also not reply to your emails. They will also not provide you with a phone number to call someone to discuss your issue. They collect your highly expensive service contract funds up front and will not provide you with service. Terrible, terrible, terrible, terrible, terrible, terrible.