We have been a customer of this company since 2019. OK where should I start with this company. They had taken over for a water cooler company that we were previously in contract with, they were suppose to honor the contract pricing but DID NOT. They over charged us and are still over charging, even though I go through the exercise of advising them on the contracted prices. We are NJ state sales tax exempt. Constantly sending our st-5 tax exempt form to the sales rep that has been assigned to us along with their A/R representative and yet were are still being charged sales tax. They the big one is they charge us for coolers that we do not have. Two at one location in which I had told them that there are only one, and one at a location that is NOT ours. Just trying to contact someone especially the sales representative is impossible. We have 17 water coolers and are being charged for 19. You would think they would want to fix the billing problems, but they don't. I was verbally told by Gwendlyn on 5/24/2022 that our water coolers were to be picked up on 5/31/22. On 6/16/22 I followed up as to why the coolers were not picked up, she had advised me that she never made that comment because it was not in our email thread. They like to make it sound like they are working on the problem by advising you that they sent your information to this department and that department for follow up. Well guess what..there is no follow up. I get rude emails from a Ms. Olivo who tells me that she needs to send a technician out to to perform a site inventory to ensure that the correct units at the correct locations are getting picked up, as well as sending me a screen shot of serial numbers and equipment numbers, which are completely useless to me without address. And a Mr. Ewing who is a ghost (he reads the emails, but doesn't respond). Forget about our sales rep. he is MIA. I understand that there are staff shortages due to Covid, but this has been going on way before that. I have begged numerous times to have our account fixed and nothing. My advise to those who are looking for a watercooler company, is to do your homework.