This is by far the worst company I have ever had the misfortune of doing business with. Our water unit has been broken since July 2022. I have reached out to this company at least 15 times by phone, and have a record of 7-8 emails that I have sent. When I do actually speak to somebody, they do nothing except for tell me that somebody ELSE will call me, and they never do. They won't end our contract, and send us bills but can not answer the phone or email. I would never recommend this company to anybody, and I have left negative reviews in the past, (which surprise surprise, actually got somebody to call me and still do absolutely nothing) So, if they do not come to remove our unit, we will be removing ourselves. On top of all these issues, when we moved offices, we moved our water unit with us. It took them 2 months to get somebody over to our office to install it, and when somebody did arrive, they didn't know how to install it and had to leave and send somebody else the following week. And still tried to charge us for the 2 months that we had no service. So, all in all. Terrible company, terrible customer service. 10/10 would not recommend.