Waterlogic have the worst customer service ever i was with them for years and then they became impossible no answer calls or emails or return back calls. Constantly pass you to someone else. As i write this now been on hold 30 mins again i hate this company. Messaged there boss on linked in he ignored me says everything and the machine was left broken for 6 weeks and took 4 attempts for them to arrange a collection and still failed i have written 7 different names i spoke with all are useless do your self a favour don't use this company I don't know how they are in business.