9th Feb I made a £115 order. 10th Feb I was informed it had been dispatched and given a 6 day delivery window 12 hours a day. I waited in each of these days for the order to never come. I informed Wilkos of the matter and was informed, 2 days later, it would be investigated and id be contacted to discuss. I am then sent a short email with no apology nor explanation of a refund. I have to ask if my order is still coming. 2 days later, I am informed my order is not coming with no explanation. I explain I still want my order and do not want it cancelled. 3 days later I recieved an email explaining my order could not be located. No attempt to rectify the issue or make amends. 2 days later I am offered a measly free delivery as a gesture of good will but only as I have continously expressed my disappointment. However my order was £115 so qualified for free delivery so this does not help. I express my disappointment again and offered a £5 voucher. £5!. I express my disgust and how that does not make me want to reorder and offered a measly £10. 22 days of waiting for an order and making continous effort to communicate with an unprofessional customer service team to be offered £10 off. Not even 10% off my order which to be honest still wouldnt be enough for me want to re-spend £115 after the whole ordeal. Even independent resturants would waiver the cost of an item or bill for issues. And Wilkos a huge chain store think £5-10 is a good will gesture. Shocking.