Wilko Reviews

Name: Wilko
Rating: 2.64

2.6 Rating 649 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, very poor, ordered a hoover, came without the battery or charger, requested to return it on the 3rd of January and been constantly told 'wait 48 hours for a response from the relevant department' obviously been waiting more than 48 hours, it's vile customer service and I'm still likely to be charged for a product I cannot physically use, trying to get a return address is like getting blood out of a stone. One star isn't a low enough rating more like -5 stars it's despicable, I highly recommend NO ONE shops online here”

Helpful Report

Posted 1 day ago

“Paid £399 for a coffee machine on 1/1/25. Tracking shows it should be delivered on 7/1/25 but nothing came and no update. When contacted via email they just keep asking you the same information back and forth.”

Helpful Report

Posted 2 days ago

“Black sofa was purchased in June of last this year went to take covers off to wash it and the inside of the filling which just bits of sponge in all three of them I’ve emailed them. I am still waiting for a response of what they are going to do, but this does not meet fire standards so I am quite concerned about having sofa in my house so I hope there’s going to take too long to resolve this issue”

Helpful Report

Posted 2 days ago

“Dishonest Company with Shocking Customer Service Wilko is, without a doubt, one of the most unprofessional companies I’ve ever dealt with. They bait you with enticing discounts on products they clearly have no intention of fulfilling, take your money, and then cancel the item without explanation. To make matters worse, they drag out the customer support process so long that they can outlast their own return policy. It took over six weeks—yes, six weeks—for me to get any response from their so-called customer service team about a canceled order they had already charged me for. During this time, I was left chasing them repeatedly, with no resolution and no concern from their side. It’s obvious this is a calculated tactic to avoid refunds and frustrate customers into giving up. This company does not respect its customers or their time. They’re happy to take your money but refuse to deliver what you paid for or provide timely assistance. It’s an absolute disgrace. If you’re thinking about shopping with Wilko, don’t. Save yourself the stress, frustration, and wasted time. There are plenty of other companies out there that actually value their customers. Wilko clearly isn’t one of them, and I’ll never shop with them again. I urge others to avoid this company like the plague.”

Helpful Report

Posted 2 weeks ago

“don't go near stay away cheap nasty shop won't send broken parts take your money and don't care go elsewhere you get service only good thing about wilko is a open shop for shoplifters cause I'd never money again rip of scammers”

Helpful Report

Posted 3 weeks ago

“Absolutely vile customer service. I would not recommend anyone to shop online at wilko! You will not get your refund back if item is faulty, damaged or for any other reason. Stay away from this company for your own peace of mind.”

Helpful Report

Posted 3 weeks ago

“Main Christmas gift ordered weeks ago, not delivered on date stated on tracking. No update, no refund, no sense from customer service. Will never order from there again.”

Helpful Report

Posted 3 weeks ago

“Absolutely terrible company. Used to shop here regularly in store and now since it got bought out by other companies it is awful. Ordered 2 products, turned up late, no longer needed them so returned them after days of messaging on WhatsApp (as that's the only way to contact or email- no phone) and have had nothing since. No messages, no refund. Do not order from wilko.”

Helpful Report

Posted 4 weeks ago

“I had the worst shopping experience of my life with Wilko, and I will never order from them again. I purchased a fireplace and was initially happy when it arrived, but that changed quickly when I unboxed it and found they had sent the wrong item. What followed was an absolute nightmare of back-and-forth emails. First, they asked for photos, which I provided. Then, every 2-3 days, a different agent would email asking for more photos or to confirm my name and address — something I had already done multiple times. Each response took another 2-3 days. After weeks of this, I requested to cancel the replacement and have the incorrect item collected for a refund. Instead of honoring my request, they ignored it and insisted on sending the replacement. I asked them if they even read my emails. They told me to “refuse the delivery,” which I did. Getting them to collect the wrong item was another battle. They promised it would be picked up within 7 days, but 2 weeks passed with no action. I had to chase them repeatedly. It took a month, around 40 emails, and endless frustration before they finally collected it. This experience was exhausting, disorganized, and disrespectful to my time as a customer. I will never shop at Wilko again, and I would warn others to avoid them as well. Their customer service is beyond terrible.”

Helpful Report

Posted 1 month ago

“My product didn’t turn up, leaving me with a very upset child, they said it was “lost in transit” a massive play kitchen”

Helpful Report

Posted 1 month ago

“Do not use this company! Paid in good faith for a product only to have it left in the rain for several days as Wilko use couriers who help themselves into your garden without consent and leave an electric fire in the middle of a storm without leaving a card to say it’s been delivered Tracking says still in transit. Wilko not doing anything about it apart from keep telling me to ‘wait 48 hours’ that was two weeks ago!”

Helpful Report

Posted 1 month ago

“Terrible service . Orderd product , got given delivery day and never shown up . Trying to contact them is a waste of time as they just don’t answer any questions you ask and then just completely ignore you . Requested to cancel order and get refund but apparently they have to put am request in to see if it gets accepted . Seriously what a joke of a service . Do not use .customer care is non existent. Can see this being along process for me to either get my product I paid for or to get refund . To much stress to deal with at this time of year .”

Helpful Report

Posted 1 month ago

“Never received items as next day they were out of stock so they just keep your money no tracking info and then could not get my money back! Can only contact through chat which they reply a day later on email , then they don’t understand and answer questions 30 emails later and further action from 3rd party then I finally get refunded.”

Helpful Report

Posted 1 month ago

“I received a broken mirror from Wilco. It’s a nightmare trying to sort out how to return It or get a replacement. Will never purchase off them again.”

Helpful Report

Posted 1 month ago

“Never delivered my order 20 days and counting no satisfactory reply to numerous emails if I could I would award minus stores needed it for Xmas but no sign avoid at all costs quick enough to take money not to happy to refund or give proper reply to emails”

Helpful Report

Posted 1 month ago

“Order worth £300 and was supposed to arrive on 26th November - is now 4 th december . No phone number to register complaint and track expensive item and e mail useless - sent message was promised return message within 48 hours and it has not happened . Staff must be incompetent to not keep track of expensive items - shows as on way on 24 th then nothing - not delivered !! Can’t lose £300 what a nightmare this has been !! Don’t shop at wilko online is my advice”

Helpful Report

Posted 1 month ago

“DO NOT buy from this company. They will take your money and won't deliver your products or give you any correspondence. Delivery times are not at all accurate and are not met. No phone number so you can't talk to anyone and their email responses are frankly a joke! Don't waste your time or money, take your business elsewhere.”

Helpful Report

Posted 1 month ago

“I wouldn't use them again ! Happy with products but it was a shambles getting them ! Main concern is you cant speak to anyone , only via online chat , & takes an average of 2 hours to get a response! The couriers are OK, updates about delivery etc , & it's not their fault that wrong items are sent! But I never expected that ordering 2 items was going to be such a mission. It's a shame this lets them down as the products I'm really happy with . I ordered directly from website but provably should have done it via range in the shop as at least you have the back up of going in there when it goes wrong & getting the issues rectified . It was a stressful week , has put me off & wouldn't recommend.”

Helpful Report

Posted 1 month ago

“Can't get in touch with anyone no reply to my emails worst company i have dealt with shocking keep away still trying get my order”

Helpful Report

Posted 1 month ago

“Ordered a tv stand with fireplace it came damaged have requested a replacement many times or refund, they seem to repeat the same questions over n over. They offered 20 pound discount for a damaged item!!!..wow thank God I ordered via paypal”

Helpful Report

Posted 1 month ago

Wilko is rated 2.6 based on 649 reviews