Today Wed 2nd June 2021.. We called back into Wilko store in Ely,Cambridgeshire when i decided to ask a member of staff about a problem we had two weeks earlier... By chance the person we asked was the person who fully accepted our complaint. We had previously bought a Big bag of bird peanuts which was reduced to £15 as bag had been opened so it was down from the original £18.. (bargain we thought), but got home to find most of the peanuts were mouldy and then had to throw them away.. as i did with the receipt!!.. Yet going back today and spur of the moment mentioning it "without anger" i may add but didn't want it to happen to another customer as the bag should not have been put bag onto the shelf, but disposed of.. This very kind member of staff named ALLEY knew exactly what we were talking about as she had accepted the return bag of nuts from the first customer who returned it and promptly gave us a new bag without a receipt but with just on our word.. I was amazed at the goodness of the store and of Alley for readily replacing this item and she was extremely helpful, apologetic, helpful and hope you give her the thanks she so deserves Wilko... Thanks Alley...You are an absolute star. Its no wonder Wilko makes you want to go back with service like this... Huge thumbs up.. :)