19th October Wilko Metrocentre Gateshead. Sent to card only to pay point for my goods . When i used my debit card to pay and after i completed the transaction it asked if i wanted a receipt i pressed no. Then it come up asking for payment again. So i just assumed it hadn't went through and stupidly used my card again. When i realised what i had done i asked a male member of staff to check it for me i explained whst had happened. He got a female member of staff ,she said to carry on and press yes for reciept this time she pressed it and handed me receipt . So i checked my bank account to see if the amount had been taken twice . It showed it had , i was assured that it would sort it self out , as she said it was only showing up on the system as going through once. So i waited a good week and heard nothing ,also checked my bank account and still showed transaction had went through twice. Waited another few days contacted my bank they said yes payment had went through twice . So contacted customer services and they assured me they would contact that particular store manager and they would be in touch within the next couple of days either by phone or Email. Yet I'm still waiting and heard nothing, now it is only a small amount and they are probably thinking why make a fuss. But iam not a multi millionaire unlike Wilkos owners and would like my money back, those small amounts all add up. I have always used Wilkos for paint, household goods and pet food. But i have lost faith and won't be using them again .