How quickly a company reacts and the actions they take when things don’t go to plan is a really great way to measure customer service. Unable to reach anyone in Wilko by phone I had to resort to email and did not have a great experience. You can make your own judgement based on the timeline of events: Day 1 - Ordered items with delivery communicated as being day 7 Day 10 - Not received so emailed Wilko customer service asking where my order was Day 15 - Wilko replied to my email saying the package had been lost, do I want a refund or the order resent, to which I replied please resend. Day 21 - Reply from Wilko customer service stating order sent with next day delivery Day 22 - Update from Hermes stating there is a delay in the parcel delivery Day 25 - Still no order and email sent to Wilko customer service asking what is going on Day 30 - Online tracking updated stating the package is damaged and being sent back to supplier Day 31 - Wilko reply to my email apologising and updating me that the order was damaged in transit and a new order sent with next day delivery Day 32 - Delivery received. Package almost falling apart and the contents not packed well. All 3 canned products severely dented.