DONT order online. Customer Service is a misnomer. Wasted days waiting in for deliveries or returns all down to a lack of customer service/discretion right at the beginning of my order. Hours wasted on the phone as well. Whilst the staff are polite they give the impression that whilst speaking nicely they are not interested in treating the customer as an individual and you can tell they are just ticking boxes. Why do you have to repeat yourself each time (security accepted). They should have notes and read them not expect you to repeat all the time. Whoever teaches the staff need major training themselves. Sorry to see a lot experienced like me but I have to admit I was in a way pleased to see I was not alone. Clearly all the negative reviews have made little difference. Dismal - no wonder we are in the mess we are as a country if this is illustrative of our workforce.