Went into your store in Preston this morning, only wanted some dog dental chews for a pound, was told to wait in a long queue, only one lady serving, and one at the self service till, where you can only pay my card, doing nothing, ask her if she could take the pound , said no, ridiculous all them tills on a Saturday morning and no one on them, I wasn't going to wait in a long queue, just for one item, had to get to work, what's the point in having staff stood there doing nothing and getting paid and expecting customers with card to serve themselves, they are not self service tills, use to shop in your store alot, but not any more.