having placed a large order it eventually came mostly in one large box with no internal packing so everything was thrown around and knocked together, including a pack of 4 body wash bottles, still together in plastic shrink wrap. One item was not what I ordered so I went to the help section, could not find a phone number and there was no chat, so wrote an email but never had a reply so repeated the process several days later. The chat line was visible, but came up as not available, there was no sign of a telephone number so I had to write yet another email on the form. As I was about to click 'send' I got logged out of my account and had to start again ! Third time lucky the new email was sent, I had confirmation, but am still waiting for a reply.....this business needs to give online customers a much better service when they need to contact someone. No free delivery any more if you spend £100 and you get casual packing and poor options when something goes wrong!