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Anonymous
Absolutely terrible customer service! I ordered online for ease as I just had a baby and my husband returned to work, I waited two weeks for the order because Evri damaged the order twice! I’ve never had issues previously! I recently ordered again last week, again to try and make life easier, I was hit by a car and had to have leg surgery and again evri damaged the parcel, I got in touch with wilko and they apologised and promised to send a replacement, it was meant to come today and I tracked it on wilko website and all it said was damaged in transit! I asked them for a replacement package asap or if it was too much for them to issue a full refund, one hour later I get an email to say refund is being processed!! Absolute joke!! Don’t offer a delivery service of it is clearly too much effort!! Shocking abysmal customer service! Yet again wilko thank you for your help!!!
2 years ago
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Wilko has a 2.7 average rating from 632 reviews

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