Wilco.com online order. They refused to publish this review (I guess because they got it wrong twice). So that drove me to write about this poor experience and publish it far and wide. Wilco - trying to censor customers just doesn’t work and makes it worse! This is the review: Excellent ladder poor service from Wilco. The wrong ladder was delivered TWICE! To be fair, this was the fault of Werner as it direct shipped from them. I raised an issue with Wilco but they took so long to reply that I went direct to Wernerco who were great at replying but unfortunately shipped the same incorrect replacement. Wilco finally replied after it was all sorted. The only way to contact Wilco was via their web form and no other methods I could see. Unacceptable for this kind of issue. Ladder is fabulous though - light but sturdy with a really handy tool platform. We have 2.8m ceilings and this is the perfect size to do anything around the house. I can retire my existing really good but bulky and heavy ladder to the shed and keep this under the stairs for every day use (yes I do a lot of DIY!)