I ordered a number of things from Wilko online, including three pots of paint. The paint hadn't been secured or sealed correctly and my delivery arrived with leaked paint everywhere and the entire delivery damaged. I contacted Wilko immediately with photographs, and was advised that the order would be refunded in full. That was now over a month ago and the refund is still not in my account. I have chased multiple times and have been fobbed off each time. I used to be a very loyal customer of Wilko but after this experience will never be using them again - sadly it seems that their practices have become immoral and unreliable, not to mention contravening consumer rights.