Ordered the wrong item and requested a return, website states that they arrange free returns and to contact their customer services team to arrange a collection. Have contacted them and all they've done is given me the address of the supplier for me to return the item. I am disabled and cannot travel to a post office and I refuse to pay for the return when they said themselves the return was free. I have challenged this and they're still responding with the supplier's address and refusing to elaborate further. So I'm stuck with an item I don't want that they're refusing to let me return in accordance with the terms on their website, they've also been incredibly ableist and inconsiderate of personal circumstances. I feel I've wasted my time and money and will never shop with them again.