Extremely disappointed with Wilko.com. They cancelled my order before shipping and refunded the item cost but refused to refund the £4.95 delivery charge. This is a clear breach of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which require a full refund including delivery costs when a retailer cancels an order before dispatch. Customer service was unhelpful and claimed their system couldn't process the refund manually or issue a cheque. Avoid this retailer if you value your consumer rights and expect fair treatment. Was laughably offered free delivery for my next order. Not in a million years. Operating illegally - now going via credit card company.