Bought a polycarbonate greenhouse and while fairly happy with the end result, the communication was awful. A courier service which i've never heard of with no website or business address came a day before delivery date and left a card saying it had been returned to depot. The contact number they left was a personal mobile which went straight to voicemail. No customer helpline at wilco and the only communication is by text or email which can take 2 days to get a reply. The product finally arrived at the last minute 2 weeks after the original delivery date and the guttering for the sides of the greenhouse which stop the glazing from slipping out didn't fit. I ended up having to use cable ties instead. I would have returned it and asked for a refund but if their returns service is anything like their delivery i'll give it a miss.