I received a faulty item from Wilko over 2 months ago. I still do not have any resolution or a refund. I arranged for the large item to be collected several times and no courier showed for the collection. Each customer service agent is different and therefore has no record of the previous emails sent. Wilko seem to use third party companies for large items and third party companies for their carrier service so again the communication and resolution will never happen as it seems not only do they have bd communication with their customers but also their partner companies. Absolutely shocked that they have not been able to come to a resolution after 2 months!
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