Bought a garden furniture set on Wilko.com for £1499.99. The first payment attempt took me all the way through the checkout process and just returned me to the homepage. I thought it odd so just tried again as the transaction on the bank said pending. Online chat said it would be fine and that one would come back to me. Upon completing the 2nd attempt and getting an order confirmation, Wilko cancelled the order and refunded the money. Great. Apart from the initial payment didn't ever get refunded. Wilko still delivered the set. You would think that everything is done and finished with. Nope. Wilko are insisting that they haven't had the 1.5k in payment and that I owe them for it. You unfortunately come up against a brick wall going by the name of Becca when trying to get some help. I have sent her a copy of my bank statement, I have sent her a photograph of the online chat with my bank including the ARN which has been confirmed as received by Wilko and yet still Becca is saying I haven't paid. She has treated me like I am so completely thick and told me that two transactions on a bank statement are actually just one payment. If this was the case there wouldn't be an ARN for the payment and there wouldn't be 3k coming out of my account that day. I have repeatedly asked for contact details of someone in accounts that I can talk to so I can actually get some help but she had repeatedly ignored me and still insists on answering the email telling me that she is listening to me. What more am I meant to do? I have given them a bank tracking code (ARN) of the unrefunded payment, I have given them a copy of my bank statement. They know I don't have the money and Wilko do have the money just from these two pieces of information alone. The problem comes that they have the money and no order number to tie it up to which according to Wilko means I haven't paid it. (It doesn't take a genuis to take the order number they have created after it was delivered and tie it to the money which doesn't have an order number to the goods they have delivered to me.) This has gone on for over a month now! Irritated doesn't even start to describe it. To add a little more insult to injury the set has also now been reduced to £1199.99 which is £300 cheaper than when I paid for it. A little goodwill will also be going amiss no doubt for the hassle they have caused me. Utterly useless company.