This is probably the WORST shop in Reading, Berkshire. The queues are miles long, staff is useless, confused and slow and they are constantly under staffed. The shop is messy and dirty and they display products they don't actually have in stock and constantly make billing mistakes. They don't adhere to pricing rules, are abrupt with their responses. The deliveries take 5-7 days to arrive even when they have them on shelf in the store, and they insist on flogging off damaged/ faulty items hoping to get away with it. The plants they sell are completely dead and dry to a crisp, and their own brand products are simply the worst. It's infuriating to queue TWICE most of the times I visit this shop. Last time today for 45 min and had to leave empty handed because staff are useless and the service is pathetic. If it says one price on your display you are OBLIGED to charge it not even one pence more. If it says online and on display that you have products in stock PUT SOME EFFORT INTO FINDING IT don't just fob off customers that patiently queued and waited for 20min. If you can't perform to minimum standards please do us a favour and close down!