I have always loved wilkos, I lived about a 10 minute walk away from the Kingston store so thankfully never had to go through to huge ordeal of ordering. Firstly, £5 to wait over a week for a delivery is an absolute bump. But either way, I went ahead and ordered. F**k me do I regret it, I get it. It’s Christmas, it’s just been Black Friday. I have worked in retail and warehouse jobs before at this time of year, I know the struggle. But I waited 10 days, I finally got an email saying my order was on its way. I am self employed so took the day off to get my parcel (filled with my guinea pigs hay and bedding which I had run out of) and the guy who didn’t attempt to come said “post code error”, I called wilkos CS and was told my post code was correct. They emailed HERMES and tried to find out where my parcel was, the man said he couldn’t get down my road because it was one way, he could’ve gone the right way?? But because it was longer he decided not to. Later that day I got an email saying it would arrive between 2pm and 6pm, it didn’t arrive. The next day (I took another day off work) to wait for my parcel because I was promised it would by WILKOS. It again, didn’t arrive. I got an email today, giving me the fantastic news they couldn’t deliver it because the parcel was damaged. Waste of time. Never ever again. I will spend more money with other suppliers who don’t try and cut corners and use the notoriously sh*t Hermes to place their deliveries. Service is much more important to me, one thing wilkos is seriously lacking.