I Ordered in their website a Grundig electrical scooter and instead received Bicycle bag worth £2.50 . When I pointed out the error I was told that : Thanks for letting us know about this. I'm sorry to hear that the black bag received is not the electric scooter that you purchased. I see how this issue made you feel disappointed and I sincerely apologize for the frustration. After reviewing your order details, I was able to confirm that the store correctly fulfilled your order based on the variation that you selected. Variation size: Electric Scooter Hard Shell-High Quality, color: Black If you wish to proceed with a refund, we require that you return the item at your own cost. Please use the following link access the Wish Assistant and start the returns process: https://wish.com/customer-support-center?tid=5fbcfe9574722f86d379c75d&vid=5facd97efec51ca9d451d35d&should_enter_return_flow=true We apologize again for the confusion and hope we’re able to provide a much better experience with your next order. Carmelita Wish Customer Support It is truly UNBELIEVABLE!!!!!