Wish.com is a platform for scamming customers with no consequences. And their support is more like a support for sellers, not for customers. I purchased a foldable playpen with 16 panels for my baby. The seller posted multiple pictures of it and included dimensions of the panels. When adding an item to your basket, you could choose how many balls it should come with. I chose a playpen with 100 balls. Then, a month later I received only the balls and contacted the support. Surprisingly, the support advised that the balls is the only thing that i was supposed to receive. They ignored the fact that the name of the product was “Foldable Baby 16 Panel playpen”, and that the pictures and description were misleading. It was clearly a scam and misadvertisement, because a) the product is now removed from the website; b) the price point - nobody would pay $40 for tiny plastic balls. The balls are sold by other wish.com sellers for $5. No other platform (like Amazon, ebay, aliexpress) would support the seller who is scamming the buyers. But Wish has another priorities.