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Anonymous
€151,95 was removed from my bank account through PayPal WITHOUT MY CONSENT and this item here and 5 other items was sent to me in 4 packages. I haven't opened this table and chair because, I have been asking customers support representatives the question, who made the order? and that I also want to return the items and get a refund since I don't need any of them. After agreeing that I will get a refund, they placed charge back on the items. Since 11 days now now I been trying to send a pictures of the items I received in the customer support fora refund (as they advised me) I was blocked from accessing customer support on these items saying they need my identity card. I have submitted the Identity card several and even submit every other ID cards that I have since I was not getting a response. All to no avail. To say that, I am TORTURED FOR 1 MONTH now, is to say the least. No one is talking to me anymore, even though there are charge back on this items to show that I will get a refund. If someone have told me before now, about these things that I am experiencing, I WOULD NOT HAVE SAVE MY FINANCIAL INFORMATIONS WITH WISH because, they have proof to me that the site is not secured to save financial details. When I reported to PayPal, PayPal told me that wish promised them that I was going to get a refund since they have place a charge back ontheitems. But how am I going to get a refund, which have an expiring date without going through the due process of returning the item to get a refund? Only God knows!! I have been send photos of the items I received to wish general customers support and in their email in which we have for more than 2 weeks, before the last 11 days, all of them are silent. They are not are no longer willing to discuss how I can return the items and get a refund. Initially, when the first item (lingerie) arrived, I told the wish customer support agent, that I would like to reject the item and every other item that will be sent to me, so that my money can be refunded to me. (I made this same request whenever I receive any item, against the next delivery). But they keep telling me each time I made the request that there rule is that I will be receiving the items each time they are delivered, until all items are fully delivered, then I can ship them back and get my money refunded. NOW BECAUSE OF THEIR UNWILLINGNESS TO DISCUSS THE RETURN SHIPPING AND REFUND, I AM STOCKED UP WITH DIFFERENT KINDS OF ITEMS WITH I DON'T KNOW WHAT TO DO WITH THEM (EVEN THOUGH THEY PLACED A CHARGE BACK ON THE ITEMS TO INDICATE THAT I AM GETTING A REFUND. (WHAT A CONFUSION) KNOW I UNDERSTAND WHY PEOPLE ARE AFRAID OF ONLINE SHOPS. THIS IS MY WORST EXPERIENCE WITH ONLINE SHOPS. IT IS A COMPLETE NIGHTMARE !!!
3 years ago
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