Since joining a few purchases had to be refunded due to either damage or not functioning as ordered. I have purchased many jewelry items only to find out that the 14, 18, 24 carot gold was not all gold. Some of these items have gone from shiny gold to pitch black. Some items in the combination have never arrived. Recently in receiving a refund I have been receiving veiled threats that state my refunds are getting a possible audit whereby my account might not be able to purchase items as that feature would be blocked. For every refund, there has been a reason for each one from damage to gold items going black. One does not appreciate being treated in this manor. I am still waiting for a refund for a stuffed animal that claims it is electric, when it is actually battery operated. Although I put 3 batteries in, husky dog doesn’t move or bark. I received it on January 29 and have received no refund. Other items received after the 29th have been refunded. I think this is the only refund outstanding.