Ordered Android Tablet that didn't work properly and after a few days it stopped altogether and does not switch on now. Below is the chain of emails from their customer contact page. Hi paula, Thank you for contacting Wish. I understand that the purple tablet pc won’t let you use the keyboard and now it will not turn on. We've contacted the store about your inquiry and should hear back from them within 48 hours. We will follow-up with you as soon as we get a response. In the meantime, please let us know if there's anything we can assist you with. Thank you for your patience. Elmer Cirven Jed Wish Customer Support Elmer | Feb 16, 2021 Hi Paula, Thank you for your patience. We are still waiting for the store's feedback. We've contacted the store again about your inquiry and should hear back from them within 48 hours. We will follow-up with you as soon as we get a response. In the meantime, please let us know if there's anything we can assist you with. Thank you for your patience. Aljun Wish Customer Support Aljun | Feb 19, 2021 Another 48 hours has passed and you are not getting a satisfactory answer from your supplier, you are the company that takes the payment and supplies the goods so our contract is with you, the item you supplied was not fit for the purpose you sold it for, the tablet does not work so I can't see what the problem is in you dealing with this complaint, as far as I can see you either need to send a replacement ans take this one back or if you have a supply problem with with a replacement then you need to refund the amount paid to you. I will allow you a short period of time to resolve this professionally after that i will turn to social media to post my concerns at the poor customer service you have given. P paula | Feb 22, 2021 Hello paula, Thanks for waiting! I'm sorry to hear that the purple android tablet didn't work as explained in the product description. Unfortunately, the store is unavailable to answer your question. We suggest providing feedback about the item and store directly on the listing: 1. Go to the item on your 'Order History' 2. Click 'Rate' to provide a review for the product and store 3. Or, click 'Edit Rating' to change a past review Since we can't answer your question right now, the resolution I'm able to offer you is a refund for the item. If you're willing to accept the refund, please REPLY back to this message before 5 Feb 2021 with the following statement: \"YES, I accept a refund\" If you accept the refund, please provide a clear photo of the whole item outside of packaging. If you don’t reply before 5 Feb 2021, we may no longer be able to issue you a refund as your request will be outside our refund policy window. Mary Ann Wish Customer Support Mary | Feb 24, 2021 \"YES, I accept a refund\" \"YES, I accept a refund\" P paula | Feb 24, 2021 This is 4 days now and we have not heard anything from you and there has not been a refund to our account. Why is this taking you so long to sort out the complaint. P paula | Feb 28, 2021 Is this your normal practice to ignore the customer and steal their money P paula | Mar 2, 2021 In Progress We got your response! A Wish support agent should respond in 2-3 days.