Garbage company based in China with office of call in San Francisco. Over the last year the customer service has deteriorated to the level of infants that simply cannot understand that the items sent are defective. Labels are incorrect as I bought a 2xl men's pants and the waist wasn't even a 30. No exchange no refund unless I send it back to China? That's the same as if I just kept the item. Use credit cards cause you'll be disputing charges until they are banned off your account. Good news is. Banks and cc companies side with their customers. Reverse these charges up.