I'm unable to cancel an item I paid for 17 May 2020, I was notified seven days ago the item purchased is out of stock, that means almost a full calendar month from the purchase date you don't have no item to send to me. Therefore the following steps was taken by me. As per your refund procedure I'm unable to choose an alternative item from the site due to the limited stock in this case no alternative items to choose from. I'm unable cancel the order seeing that I'm unable to change my email address on the refund page, the email address that's available on the page I no longer have access to. I have asked for assistance from customer service via email several times. I want to cancel the order you notified me I cant do it via email or using the refund page , I cant choose an alternative item from the refund page due to the lack of available items to choose from , I cant get the item I paid for seeing that you don't have the item to send to me. I cant get a refund from you using my old email address. I will be open for suggestion for you customer services. I will however be able to send you my proof of payment via my bank statement and or proof of banking from the bank, furthermore I will also be able to supply you with a recent account that would show my person details including physical address, and providing an affidavit from our local police service that states the above mentioned unresolved issue. This unresolved issues leaves me the customer frustrated and unhappy, I do understand why I was warned not to use your services. I would think that you the customer service should be able to give me an alternative option seeing that the current options given by you are unable to assist. My suggestion I paid for an item you are unable to send, you are unable to process a refund or send me any alternative items via the refund page , you are not willing to give me Wish cash so why not give me the opportunity to choose something else to the same value and more any difference I’ll gladly pay for this as long as I get an item in timely fashion. My delivery address stays the same as previously mentioned.