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Anonymous
I have never used the company "Wish.com" but thought I would try. I was lured in by false advertising about extremely low prices on some key items on the site."Great deals" are 50 cent purchases that pop up with increased frequency as you browse but don't buy. Then when you agree to purchase them they use that strategy to gain your trust and buy more (cheap) products but at "Dollar Store" prices. I ordered 20 items over two orders. Of those 20, 11 items they refused to fulfill. I received a message days later (and specifically, I believe intentionally not a the time of purchase. I received the message "Unfortunately, your order was not fully processed in time to get this item at this price [we advertised] and we were unable to fulfill this order. Tap here to choose your refund method." So they take your money. Explanation of how long a refund due to the company just not fulfilling the order, only for customer returns, which by the way they can refuse. This is from their return policy (Wish reserves the right to: Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Use -Limit customer support and refunds for abuse of these services or violations of the Terms of Use -Limit purchase activity in the services if it in good faith suspects abuse of this Policy or violations of the Terms of Use. This Policy may be updated from time to time." (https://www.wish.com/return_policy). Finally on returns I have not been able to find an itemized invoice of the refunds due to the company's decision not to honor the purchase. (Did I mention they already took my money?) There is no human contact so I imagine customers just give up. Making free money for the company. Also when choosing you method of refund, there's no mention of shipping charges to be refunded or adjusted to the order. I have no idea where that money goes. This company then can conceivably take customers money under false pretenses, and hold it for weeks, increasing their net worth for 0% interest, under false pretenses. If this company knows it can not fulfill orders at the price at which they lure customers in, they should be reprimanded or at least stopped for falsely advertising. When they decide to not fulfill an order, they should provide a clear, transparent, dated and itemized invoice to the customer including reversal of shipping charges. If they are a computerized company, they should know their real-time inventory and then at CHECK-OUT and before they accept your payment, they should notify the customer of their inability to fulfill the order. I hope this informs to hold this company accountable. It appears to me and from the 11 out of 20 items ordered and terms agree to, that they backed out of, to be a scam.
4 years ago
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Wish has a 1.2 average rating from 3,682 reviews

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