So yeah, awful experience. I ordered a couple of pillows for my son and have yet to receive them. I ordered them at the beginning of May 2020, received a shipping notification, but nothing ever arrived. I contacted the support 3 separate times. Each time they took any where from 1 week to 2 1/2 weeks just to respond with what looks like an automated response. "Hello xxx, Thank you for reaching out. It looks like your last transaction was unsuccessful and your payment was not processed. We placed a temporary hold on your account to protect your financial data. We will need to verify that you are the cardholder in order for us to remove this hold from your account. Please send over the following: * Your photo ID with only your name and image shown" Two things come to mind when I read this. First, I can prove my card was charged for the full amount shortly after ordering, the charge still exist today. I sent them a screenshot of both the order and my bank statement, but apparently that's not good enough. Second they requested I send a copy of my personal ID. I will not be sending anything to them when it comes to their request of my ID, even if it's just a picture and name. REALLY, horrible customer service. I will NEVER buy from this site again, so they can enjoy the last $20 I'll ever give them. Yeah you read that right, all of this over a piddly $20.