I have had 2 issues with Yours. Firstly, they sent me a jumper with two black oily marks on it. I returned it to them by post after being told they’d only refund me if there was a manufacturing fault. I waited weeks and wrangled with online customer service (who were utterly unhelpful). Yours finally refunded me after all that because the stains on the item were older than the time the item was sent to me. The item should never have been sent back to a customer in the first place. The second occasion was when I ordered two blouses and returned one because I ordered two for comparison. I had a parcel tracking number but no refund. The tracking number showed they’d had my blouse for 11 days with no action taken. I used the online customer service to complain. They kept sending me copies of their policy stating refunds can take between 14 -21 days. I kept giving them the tracking number and telling them they already had the parcel which they advertise as a shorter refund period. After four attempts and several repetitive emails, someone asked what item did you order? I repeated the information from previous message and two days later, I got a refund. The online customer service messages are abrupt, patronising and keep reiterating information which I have already taken into account before emailing them in the first place. Do the staff read the messages properly or is it an automated response to key words in your message? Either way, it’s appalling customer service designed to make you give up and put up with their mistakes (and never to expect a refund either). I like the clothes but the customer service/standards of some items sent out is appalling!