Terrible customer service... They obviously cut-and-paste a generic answer I have been bounced back and forth between their customer service emails and their carrier APG both of which are woeful in servicing the customer.... Yours clothing is saying they have sent the item the carrier is saying it has not been delivered to them.... I have been told to wait for it to turn up but how can that happen when the carrier has not yet received it... Sensible argument does not seem to move these people to actually try and help I would advise anyone to keep away from this shambolic company... I have seen positive reviews so I imagine if everything goes well they are okay but if there is a problem they are a nightmare