Bought some £60 boots at the end of Feb - I wore them a handful of times, it's now mid May, and the soles have ripped off the front of both boots. Upon asking the chat on the website what to do and explaining the situation, they proceeded to (after no apology whatsoever and not really reading what had happened properly) keep telling me to return them, with no kind of confirmation in writing of getting a replacement of the same size. I find the customer service really quite unhelpful and rude, and the shoes really really terribly made. I'd expect even a super cheap pair of shoes to last more than 2 and a half months.