I ordered 3 dresses (all the same size and style) and all 3 were faulty. The first one had the stitching missing from the inside pocket and I only noticed when I put a packet of tissues in the pocket and they landed at my feet! The 2nd dress arrived and was an inch shorter in the bodice on one side so I ordered a 3rd and paid express delivery for it. That's arrived today and the material has a large area where the colour has been 'missed' so it's a lot lighter in one area. Shocking quality - I'd love to know who in responsible for quality control. And to add insult to injury you have to agree to let them deduct payment for returning it and have to rely on their judgement it's faulty before they agree not to charge you to return it. I have enclosed a letter with each dress advising I want my delivery charge credited too as I don't see why I should pay them to deliver sub-standard items to me. I've never had a quality item from them - most of the things I've ordered in the past are clothes I'd just slouch in. Awful company.