Worse customer service I have come across in a long time. Have placed two orders- first one was as a guest and took over 2 weeks for order to arrive. Items were lovely except wanted to return to pairs of jeans- have been waiting for email or someone to come back to me to sort out refund as I cant print off the returns slip as nothing is being recognised. Have emailed 3 times, phoned 3 times and nothing so sending it back now regardless. Second order - placed on 21st Nov still not received and now checked paypal and see it was refunded 2 days ago and got no notification to let me know about refund. Was waiting for items i needed for a party at weekend- im based in ireland so only Yours shop is in Dublin which is 2 hours away- if had known items were being refunded I would have gone to shop to get what i needed - really really disappointed with customer service i received. Have checked my online account as second order was placed through account and keeps telling me i placed no order and thank god i paid through paypal as that kept the order number Wont be recommending online service to anyone and the clothes i got were lovely