The service when I shopped in your Great Yarmouth store with my mum was absolutely disgusting. The ‘manager’ Lesley is so rude , when picking up a parcel my mum handed her the ID and she looked at her like she had two heads and spoke to her in such a manner which I found highly rude -this was totally unnecessary when all she wanted to do was pick up her parcel which she had purchased . This is not the first time I have witnessed her appalling service, to say she has the role of a manager is a complete joke as she clearly is no role model to her colleagues. I literally have no idea how she can work in an area of service when she thinks it’s acceptable to have such a rude attitude to people who ultimately pay her wages. For someone like myself who works in retail I think it’s important as a manager to demonstrate great service to customers , if I was my mum I would never purchase another item in your Great Yarmouth store while I was receiving such shocking service which she did.