They have an easy-to-use website and a wide range of products on it. I'd never heard of the company, so did the usual review checks, but couldn't find anything that worried me. I ended up ordering a couple of jackets (for wildlife photography) in their black Friday sales, which is always a risk when they're also brands that you've never used before. Their prices, even without the added discounts, were very competitive, but the added discount always makes it feel like you've nabbed a bargain. The order was processed fairly quickly, but one of the jackets had to be ordered from the manufacturer (which I was aware of when I placed the order), so I knew I would have to wait a few days extra for it. After only a couple of days, I received an email update to say that the order had been dispatched and it arrived in a respectable time too. Unfortunately, one of the jackets was a little bigger than I hoped for, so I visited their returns portal and requested an exchange. Their portal enabled me to send it back, for exchange, at their cost. That was on a Saturday afternoon, so by the time I printed the label and got it dropped in at a community post office counter, it was then not scheduled to be in the system until Monday morning. It's now Friday afternoon in the same week and I've just received the replacement jacket, I don't think anybody can complain about a service like that. Whilst hesitant about ordering from them in the first instance, I do think that they'll now be my first point of contact, when I'm next looking for outdoor gear. Thank you for a great service!