I have bought a lot of gear off you over the years. Earlier in December I ordered some iso sport EarPods for shooting with the usual 3-5 days shipping message. 2 weeks later I chased to be told a day later that they were out of stock and after a further chase they can just before Christmas. When you did respond you were helpful and informative and, having run an online business before I totally understand that sometimes you are at the mercy of your suppliers. However had you contacted me as soon as I placed the order and informed me of the stock issue it would have managed my expectations rather than this only coming to light when frustratingly chased you. Look it’s not the end of the world but consistent communication good news or bad is better than no communication