3 stars probably seems a bit harsh, I would happily give 5 stars to the customer service staff, selection, ordering & payment all good. I am fully aware the running a business in today's climate is by no means easy. I recently ordered 3 items, two of which were ready for dispatch within the appropriate timescale, however one item was not. I wish to make it clear this delay was not due to Ardmoor but external factors. There is no easy answer or a quick fix too these issues. There has to be additional cost to Ardmoor, namely postage x 2. I would like to give 5 stars to customer service for keeping me up to date on progress of my delayed order, thank you. Happy to report that all 3 items arrived, well packaged. The only advice I can give is when ordering try & order allowing for any unexpected delays & if possible do not leave it to the last minute. I will continue to order from Ardmoor in the future, when appropriate.