I bought Yamaha P515 new piano. It had been on dispolay as evident from dust on surfaces. I confirmed that it would be sent in original packaginjg. I was advised yes it would. When the piano arrived, I was shocked to see the packaging was complete except for the protective foam panel for the keyboard side. There was only the flimsy outer box protecting the keyboard from impact damage, Fortunately the Piano appears undamaged. Whoever is in charge of the despatch of instruments needs to give better training and suoervision of the staff. Only a miracle prevented rswerious damage to the piano which is VERY heavy, in transit from Melbourne to Sydney.