Very unprofessional and lackadaisical I have made an order (a piano stand) from Australian Piano Warehouse on 09/04/2022. It was a Kawai ES920 stand which is currently $299 (RRP $309) model name is HM5B. It was "available" on the website. While making the order I chatted online to the store representative, who assured me that it will be sent to me on the next business day to reach me immediately. This was important to me as I did not have any other stand thus was unable to play the instrument. This stand was available from multiple retailers but I selected the store due to stock availability. I did not hear back from APW and my order was placed on hold. I contacted AWP again on 12/04/2022 to check what was going on. A rep told me that they only had a display option which they were not willing to sell. I said that I would be happy with ex-display if it was adequately reduced, but the store declined that. They said that they will be ordering a new HM5B from Kawai and supplying that to me, with the corresponding delays. I said that the stock was advertised as available and that I did not expect any delays like that, especially after confirming the stock with your rep. I have not heard back from the store and followed up a number of times, each time the store assured that the order was made and that I just needed to wait longer. On 19/04/2022 I made the store to follow up the order with the manufacturer, and the store stated to me that the order they have placed on the 12/04/2022 has not gone through. So, they made another order on the 19/04/2022 and this time it has gone through. I have received the stand 3 weeks after the order was placed. I could have ordered and received it from overseas during that time. The stand itself was not ideal. It was sold without the pedal stand, and I assumed that it would work fine like that, but it appears that it needs that additional reinforcement of the frame by the pedal stand. It's cost is an extra $150. Very disappointing experience. I asked the store to assist with this but they refused to help despite of providing $10 discount for the pedal stand. They also accused me of having uneven floor, stated that was the reason of the stand being wobbly. It is an unacceptable service in my opinion.