I was sent the wrong product, which is unfortunate but understandable. What’s less understandable is the approach that was then taken: instead of immediately dispatching the correct item and arranging a pick-up of the incorrectly delivered item, I’m being required to wait until the incorrectly delivered item is returned, and then the correct item (presumably) will be dispatched, as if this were some kind of hostage situation and as if this retailer didn’t already have my money. There was an opportunity to make good on this mistake, but Australian Piano Warehouse decided not to take it, instead choosing to distrust me, effectively, and requiring me to wait until it serves its interests ahead of mine. I work in customer service myself, and this is almost a lesson in what not to do if you want to rebound from a mistake that you’ve made and to convince a customer to still hold you in positive regard.