3 stars because the product was exactly what I needed and it arrived quickly. Thank you. But. Zero stars for what I had to go through. The process and policy of the security measure is completely ridiculous for a $20 purchase. I spent way too long on the phone to get the security measure overridden because I don't have access to my corporate card's daily transaction list so I could not reply to the email with the small amount taken from my card. After going through a vigorous identity check, including questioning my mailing address being residential, I was told that it was a very generous gesture by the Piano Warehouse to override the security measure this one time, but not again. Please don't put people through this without any mention of your security measure process before purchasing. I absolutely agree for both parties it is a great policy if it was a very expensive piano purchase but seriously, for a $20 key?