Unfortunately, my experience buying a digital piano and stand through this vendor was a real mess. I was informed my click-and-collect was ready, drove an hour out to pick it up to find out the location had no clue why I received the alert. I received another letting me know it was ready while at the location waiting for them to find out what was going on. The general manager at Blackburn rang around and helped locate some of the items of my order from a nearby location so that I didn't leave empty-handed and arranged for the remaining stand on my order to be delivered instead. The delivery took an extra two weeks, and I was told it would be sent to the store location for click and collect, despite being told it would be delivered. When queried, they confirmed the actual address and assured me it would be delivered. When the package arrived, it was the wrong part. I then had to take time off work to be around to give the wrong part back to a courier while I waited for the actual stand I had ordered to be delivered. It arrived with the box damaged and half the instruction book missing, but thankfully the staff replaced that with a PDF copy. Overall, not a great experience. It caused a lot of stress and didn't end up saving me money in the end, after having to take time off work to help fix their mistake. Please be careful when purchasing online from this vendor. While I eventually got my piano and am very happy with the model itself, the online service was horrible. Kudos to Greg from the Blackburn store for going out of his way to help me in-store, though. His customer service certainly changed my 1 star into 2.