I found the website unintuitive and struggled to make the purchase. In trying to complete the transaction, response to an email enquiry took over 24 hours to get an answer which was not helpful anyway. Received an acknowledgement of order which said delivery information would come soon. After a phone call on 3rd day after, finally got some information about the delivery which was the full 5 days after purchase. The delivery driver was actually very helpful and certainly the best part of the experience. The bed itself is a nice bed but the spanner supplied to do the assembly was so thin and flimsy it was difficult to hold and kept slipping off the nuts. All in all not an experience I want to repeat.