I ordered a single bed and mattress and secured a delivery date. My parents waited in to take delivery for me until after the allotted time slot - no bed and no message or phone call. Eventually I got to speak to an advisor who told me that my order wouldn’t be delivered that day because the packaging had been badly damaged on the delivery van so they would be taking it back. I was given a new delivery date . I had to wait another week as they were ‘so busy’ and an ‘extra driver was to be brought in’ so that I could have my bed delivered. On delivery day, I waited in until the end of the allotted time slot…… no delivery and no phone call! Again I phoned, I was told that the driver had failed to collect my items that morning so I wouldn’t be getting my delivery that day either ! By this time I was understandably very frustrated and on the verge of cancelling the order. Eventually, after several more conversations with an advisor, my bed was delivered 2 days later. I was told that I would get a phone call to discuss compensation by way of a partial refund , for the inconvenience I had been caused. That was a couple of weeks ago and as yet I have had no phone call. Very disappointing service. On a positive note, I am very pleased with the bed itself and the mattress too. The bed was straightforward to assemble , looks lovely and is good quality. Such a shame the poor service let them down .