Upon receipt of our bed, it was missing a part that was integral to the frame. Instead of being able to send out a singular part. I have been sent a whole other bed, with the inconvenience of having to know take the heavy frame to the household recycling centre. When purchasing products, I don’t appreciate items being missing, having to wait for increased delivery times, being lumbered with heavy and useless extras and then being inconvenienced. I received no compensation for this poor service, I just had to be inconvenienced by you. Poor service that expects its customers to be inconvenienced and not compensated. My order number was 1000049026