Unfortunately, the bed that we ordered turned out to be out of stock even though we had a delivery confirmation. These things happen. What happened next was the bad part. We selected another bed which ended up being cheaper. We were misinformed about the delivery date and had to repeatedly chase to find out what was going on. Then after the bed was delivered, we had to chase for the refund of the difference in purchase price. CPB said we were only entitled to a partial refund. So then we had to fight to get the correct refunded amount. Just dragged out what should have been a very quick and easy process, with misinformation on a regular basis from CPB.