This company are just appalling. We had to claim for several items during a house move. We have had an administrative nightmare. The staff won't reply to emails, when you try calling there is no answer. When they finally do respond they are rude. We have now waited over 2 months for our claim to be resolved. What's more frightening, they have send DPD to collect the item a staggering 3 times to the wrong address. We have raised this with them and the fact an elderly woman lives at the address and has caused her severe stress and anxiety. Do not use this company under any circumstances!!! This is our second experience and both were horrific!